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Terms of service

Terms of Use

Provider: [ŞİRKET UNVANI], [ADRES], MERSIS: [MERSİS NO]. Last updated: November 2026.

In short
  • A request is not an order; the transport is booked when you accept the quote.
  • Prices shown to you include VAT.
  • The car is photographed from four sides at pickup and delivery; the photos are the shared record of its condition.
  • The tracking link shows the job to anyone who has it until 7 days after delivery or cancellation.

The service

PremiumTow arranges the transport of cars in enclosed trucks. The transport is carried out by our partner carrier with a named driver. The app and the website let you request transports, accept quotes, follow the truck and see the photos of your car.

Requests and quotes

  • A request is not yet an order. Our team prices it and sends a quote; prices shown to you include VAT.
  • A transport is booked when you accept the quote. Season packages are priced in euros and charged in Turkish lira at the exchange rate of the day the package is activated.
  • A deposit may be asked for. Online payments go through iyzico; we never see your card details.

Cancellation

  • You can cancel in the app until a driver is assigned. After that, call us.
  • A paid deposit of a cancelled job is refunded by our team by hand. TODO(owner): refund rules and fees.

Photos and damage

The driver photographs the car from four sides before loading and after delivery, and photographs any damage. These photos, with their time, are the shared record of the car's condition. Please report any damage at delivery. TODO(owner): claim procedure, insurance cover.

Tracking link

The tracking link we send you shows the job to anyone who has it, until 7 days after delivery or cancellation. Keep it to yourself and to the people you choose.

Your account

You sign in with your Apple, Google or Microsoft account; we use its verified e-mail address. Keep that account safe; you are responsible for what is done with your account. You can delete it at any time (how). How we handle personal data is described in the Privacy Notice.

Changes and contact

We may change these terms; the date above shows the current version. Questions: destek@[ALAN-ADI].