Delete your account

In the app

1. Sign in to the PremiumTow app with your Apple, Google or Microsoft account.
2. Open the menu (⋮) on the home screen and choose Delete account.
3. Confirm. You are signed out on every device.

A job that is still open (not delivered or cancelled) has to be finished or cancelled first; until then the app says so and nothing is deleted.

What is deleted, what is kept

• If you never had a job, season package or payment: your account and your vehicles are deleted completely.
• Otherwise your account is anonymised: your name, phone number and e-mail address are removed, your marketing permission is cleared, your vehicles are removed from "My vehicles" and your sign-in history (with its device information) is deleted. The finished jobs, their photos and payments stay without your name, because tax law and damage evidence require them; photos are deleted 2 years after upload, as described in the Privacy Notice.
• Tracking links stop working 7 days after the job ended.

Without the app

Write to destek@[ALAN-ADI] from the e-mail address of your account (or tell us the job code). We answer within 30 days. Drivers and staff: your account is managed by the administrator; write to the same address.